THE CANCELLATION POLICY OF LUONTOLOMAT
1. The hirer of the reservation agreement can cancel the Luontolomat cabin reservation without a specific reason as follows:
1. a) If the reservation is cancelled at least 28 days prior to the arrival date he is required to pay only the administration fee that has been defined earlier on.
1. b) Later than 28 days but at the latest 14 days prior to the arrival date the guest is obliged to pay the reservation fee, which is 25 % of the total price of the holiday reservation.
1. c) If the cancellation takes place less than 14 days but not less than 7 days prior to the arrival date the guest is obliged to pay 50 % of the total prize of the holiday reservation.
1. d) If the cancellation takes place less than 7 days prior to the arrival date the Luontolomat reserves the right to collect the whole prize of the holiday reservation.
2. The guest's right to cancel the trip in case of a force majeure
The hirer named on the reservation agreement has the right to cancel the holiday reservation and to have refund of the prize of the holiday minus the administration fee in following cases:
2. a) If the cancellation is caused through serious injury or sickness or death of the hirer, of a close member of his/her family or of the traveling companion. Family comprises husband, wife and their children, co-habiting partner, father, mother, father-in-law and mother-in-law. A traveling companion refers to a party with whom the hirer has made a holiday reservation or who would stay in the same cabin with the hirer.
b) If the hirer or his holiday companion, with whom he / she has reserved the holiday, encounters any unexpected and serious accident that may prevent the holiday or use of service that has been reserved at the Luontolomat. A holiday companion refers to the child or parent of the hirer or a person with whom the hirer is going to share the cabin. Unexpected accident may be a considerable loss of property due to a flat fire, for example.
c) The hirer must inform the Luontolomat about the cancellation or delay. The cancellation has to be justified with reliable clarification, for example with a medical certificate, proceedings of a police investigation or a statement of an insurance company. If it does not cause unreasonable efforts to the hirer, the clarification should be delivered to the Luontolomat as soon as possible but not later than two weeks after the force majeure has occurred.
3. Luontolomat's right to cancel a reservation
3. Luontolomat reserves the right to cancel the reservation if:
a) The guests have not paid the reservation fee by the due date.
b) There are not enough participants in the program. For example, if the minimum number of participants is 4 but the number of participants remains under 4 after cancellations, Luontolomat has the right to cancel the reservation and require a reasonable cancellation fee. All the participants or members of the group will be in charge of paying the cancellation fee to Luontolomat.
c) Luontolomat can not realize a reservation as a whole in case of a natural disaster, a strike, a fire in a cabin or under equivalent circumstances or in a situation described in the paragraph 2a) concerning the entrepreneur of Luontolomat and his family. Luontolomat is obliged to refund to the customer either the price of the whole holiday or a sum equivalent to the service that was not delivered.
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